Did you know you may be able to recover money for stock that has gone missing in a Takealot warehouse?
If your inventory has been misplaced, damaged, or stolen while in Takealot’s possession, you may be entitled to reimbursement.
Surprisingly, many sellers never submit these claims and end up losing money they could have recovered.
When does Takealot become responsible for your stock?
Once your shipment has been scanned and marked as received on the Shipped Shipments page in the Seller Portal, the stock confirmed as received becomes Takealot’s responsibility.
If those units later disappear from the warehouse, you can submit a stock loss claim.
Claim deadlines
Takealot only allows claims for missing stock within 30 days.
For example:
- Claim January losses during February.
- Claim May losses during June.
From 1 December 2026, Takealot will no longer accept claims older than 30 days. This means you won’t be able to submit a claim for January stock in March.
Can you still claim for older stock?
Yes—but there is a catch.
Until 1 December 2026, you can still submit claims older than 30 days, but Takealot charges an administration fee of R250 per claim.
For example:
- Claiming January 2026 losses in July 2026 will incur the R250 administration fee.
- Claiming July 2026 losses during August 2026 will not incur the fee.
Before submitting an older claim, make sure the value of the missing stock is greater than the R250 administration fee.
How to submit a stock loss claim
PS. There is hack on the next paragraph
Step 1: Download the Stock Reconciliation Report
Download the Stock Recon Report from the Seller Portal:
https://sellers.takealot.com/reports/request
Save the file somewhere you can easily find it.
Step 2: Convert the data into columns
- Open the Excel file.
- Select Column A.
- Click Data.
- Select Text to Columns.
- Choose Delimited.
- Click Next.
- Tick Tab and Comma.
- Click Finish.
The report is now correctly formatted.
Step 3: Create an invoice
Your invoice should include:
- Product Title (Column D)
- TSIN (Column B)
- Quantity Lost (Column U)
- Product Price (Column H)
- Total Value
The invoice must clearly state Tax Invoice or Invoice and include:
- Your company details
- Invoice number
- Invoice date
Invoice recipient
Takealot Online (RF) (Pty) Ltd
Registration Number: 2010/020248/07
Physical Address
12th Floor
10 Rua Vasco Da Gama Plain
Foreshore
Cape Town
8000
Tax Reference Number: 9910006148
VAT Number: 4470208333
Step 4: Submit your claim
Submit both:
- Your completed invoice
- The original Stock Recon Excel file
using the Marketplace Help Centre.
Select the following category:
Stock Reconciliation → I need to be reimbursed for missing stock
Once approved, the reimbursement will be paid into your Seller Portal account and will appear in your Accounting Transactions section.
Make the process effortless with ShopGlu Flow
Creating invoices manually takes time, and it’s easy to make mistakes.
That’s why we built the Stock Recon Tool in ShopGlu Flow.
Instead of rearranging columns and building invoices yourself, simply:
- Open the Stock Recon Tool.
- Confirm your invoice details are correct.
- Upload your Stock Recon Excel file.
- Click Validate CSV.
- Click Generate Invoice.
- Download the completed invoice.
- Submit it to Takealot.
That’s it.
In just a few clicks, you’ll have a professional invoice ready for submission- saving time, reducing errors, and making sure your claim is completed correctly.
If you’re claiming stock losses every month, ShopGlu Flow can save you hours of manual work while helping ensure you don’t miss out on money that’s rightfully yours.
